Refund policy

Effective Date: 02/05/2026

Thank you for shopping with us. We want you to have a smooth and satisfying experience. This policy outlines how refunds, returns, and exchanges work for purchases made through our online store.

1. Returns Eligibility

You may request a return under the following conditions:

The item is defective, damaged, or incorrect upon arrival.
The item is unused, unworn, and in its original packaging.
The return request is made within 7–30 days of delivery.

We reserve the right to returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

- Gift cards or vouchers

- Downloadable/digital products

- Personal care items (for hygiene reasons)

- Sale or clearance items (unless faulty)

- Customized or made-to-order products

3. How to Request a Return

1. Email us at help@lussx.com with your order number.

2. Provide a reason for the return and attach photos (if item is damaged or incorrect).

3. Wait for approval and return instructions before sending the item back.

Unauthorized returns may not be accepted.

4. Shipping Returns

-Customers are responsible for return shipping costs unless the item is defective or incorrect.

-We recommend using a trackable shipping method, as we are not responsible for lost returns.

5. Refunds

Once your return is received and inspected:

-You will be notified of approval or rejection.

-Approved refunds will be processed to your original payment method.

-Please allow 5–10 business days for the refund to reflect in your account.

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

-We only replace items if they are defective, damaged, or incorrect. -If you need an exchange, contact us at help@lussx.com

7. Order Cancellations

-Orders may be cancelled within 12 hours of placing the order.

-Once an order has been processed or shipped, it cannot be cancelled.

8. Late or Missing Refunds

If you haven’t received your refund:

-Check your bank account again.

-Contact your bank or payment provider (processing times vary). - If the issue persists, contact us at help@lussx.com.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We will resolve the issue promptly at no additional cost to you.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Information

For any questions about returns or refunds: